Thunder still not struck…

thun·der·struck (thndr-strk) adj. Affected with sudden astonishment or amazement.

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“Feed me!” – My lonely plug still awaits its converter

It’s now been six weeks since I ordered the 72V-12V converter from Thunderstruck Motors of California. A couple of weeks ago, at about the four week mark, I checked the tracking number on the USPS website only to be given the following message:

The U.S. Postal Service was electronically notified by the shipper on September 27, 2010 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. No further information is available for this item.

I contacted Thunderstruck, and one of their staff – Brian – got back to me with an apology, explaining that USPS tracking is not very good and that I should just give it a few more days  – not unreasonable given the considerable number of time zones that separate us.

Another two weeks passed, and when my hopes were dashed, yet again, by a no-show by the postman today, I got back to them a second time, asking if they could take it up with their shippers and try to figure out where it had got to. This time the reply was a little disappointing. A different guy – Mark – got back to me  with the observation that the customs service frequently slows things down by holding them for a while. “Please check with your local customs,” he suggested.

I can see how that conversation would go:

Me: “Excuse me, but do you have a package for me somewhere?”

Customs Official: “We have 393,234 parcels in our holding area, but I’ll take a quick look. Any idea what it looks like?”

Me: “It’s a little box, or maybe just a package. Brown. Or maybe white. It has my name and address on it…”

Customs Official: “OK. I’ll be right back…”

I wish...

You might think that perhaps the USPS number would help. But if USPS can’t even track their own parcel using this, then it’s pretty unlikely that our own customs service can do anything with that number either. Or is there some magnificently efficient database that can identify – by recipient name and address – exactly what they have in their gargantuan warehouse/hanger where they keep those mountainous stretches of international mail?

Answers on a postcard please, just don’t send it by USPS…

UPDATE
I replied to their message asking, again, if they would take a look at it, as it was pretty unlikely that I would get anywhere with customs. A guy called Ari – who originally took the order – just got back to me: He said they’re sending out another tomorrow, and to let them know if the other one emerges from the USPS twilight zone… 🙂  


Thanks Ari!
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